Terms of Service

Last updated: 11 November 2026

Welcome to Kevi. These Terms of Service are an agreement between you and Newlife app, the operator of Kevi, based in the Netherlands. By creating an account or using Kevi, you agree to these Terms. If you do not agree, please do not use Kevi.

1. What Kevi is

Kevi is a private companion app for therapy and coaching. It lets you record or upload sessions, generate transcripts and AI reflections, track emotions, keep journals, and prepare for future sessions.

Kevi is not therapy and not a medical service. It does not diagnose, treat, or provide medical or psychological advice, and using it does not create a therapist–patient or doctor–patient relationship. Kevi is a tool to support your own reflection — it is not a substitute for a qualified professional.

If you are in crisis, in danger, or need urgent help, contact a qualified professional or your local emergency services immediately. Kevi is not designed for emergencies.

2. Who can use Kevi

You must be at least 18 years old to use Kevi. By using Kevi you confirm that you are 18 or older.

3. Your account

You are responsible for keeping your login details secure and for activity on your account. Provide accurate information when you register. Tell us at hi@kevi.online if you believe your account has been accessed without your permission.

4. Your content

You own your content. The recordings, transcripts, notes, and other material you create remain yours. You grant us only the limited permission needed to operate the service for you — to store your content, process it (including sending it to our transcription and AI providers) to generate the features you ask for, and show it back to you, as described in our Privacy Policy.

Recording others: if you record a session that includes another person, you are responsible for having any consent the law requires where you and they are located. Recording people without a lawful basis may be illegal. Kevi is not responsible for recordings you make.

5. Acceptable use

You agree not to:

• use Kevi for anything unlawful, or to harm or harass others;
• upload content you have no right to upload;
• attempt to break, overload, reverse-engineer, or gain unauthorised access to the service;
• use Kevi to provide medical or psychological services to other people.

We may suspend or close accounts that break these Terms.

6. AI-generated content

Kevi uses AI to produce transcripts, analyses, patterns, and chat replies. AI can be inaccurate or incomplete. Do not rely on AI output as fact or as professional advice. You are responsible for how you use what Kevi generates.

7. Subscriptions and payment

Kevi may offer paid subscription plans. The price, billing period, and what each plan includes are shown before you subscribe. Payment is handled by our payment provider; by subscribing you also accept their terms.

Subscriptions renew automatically each billing period unless you cancel before renewal. You can cancel at any time, effective at the end of the current period. Except where the law requires otherwise, payments already made are non-refundable. We may change prices or plans and will give reasonable notice of changes that affect you.

8. Availability

We work to keep Kevi available and reliable, but we provide it “as is” and cannot promise it will always be uninterrupted or error-free. We may change, suspend, or discontinue features.

9. Limitation of liability

To the fullest extent permitted by law, Kevi and Newlife app are not liable for any indirect or consequential loss, or for any decision you make based on content Kevi generates. Nothing in these Terms limits liability that cannot be limited by law. Because Kevi is not a medical service, we are not responsible for health decisions — always consult a qualified professional.

10. Ending your use

You can stop using Kevi and delete your account at any time. We may suspend or end your access if you break these Terms or if we must do so for legal or security reasons.

11. Changes to these Terms

We may update these Terms as Kevi grows or as the law changes. When we make a material change we update the date and, where appropriate, notify you in the app. Continuing to use Kevi after a change means you accept the updated Terms.

12. Governing law

These Terms are governed by the law of the Netherlands, and disputes are subject to the competent Dutch courts, unless mandatory law in your country of residence gives you other rights.

13. Contact

Newlife app — operator of Kevi.
Email: hi@kevi.online